Process before interfaceFunctions were designed around what employees actually do, not a generic feature list.
Case study · Multi-channel operations ecosystem
From communications to self-service: a multi-channel operations ecosystem built for Tasaheel
Business Field built Tasaheel an ecosystem connecting customers, contracts, documents, financial records and communications across a business operations platform, web portal, mobile applications and self-service kiosks.
Different channels working on one operating contextFour channels within one delivery scope
Business operations platformFor employees and operating teams
Web portalServices accessible through the browser
Mobile applicationsAccess and service from the phone
Self-service kiosksDirect service points for customers
The operating challenge
Work does not start from a screen; it starts from a chain that must not break
A call leads to a customer, the customer to an interest or contract, and the contract to documents, a financial record and follow-up. When each step lives in a separate tool, context is lost and work depends on employee memory.
The integrated Tasaheel ecosystem was built to operate this chain through the right channel for each user: the management system, web portal, mobile applications or self-service kiosk, with access controls, an activity trail and outputs management can review.
Communications inside the ecosystemCalling and follow-up are part of the customer and transaction context.
Channels serving one journeyWeb, mobile and kiosks connect to the same operating context.
Management can see the operationAccess, logs and reporting make work more reviewable.
Connected technical and operating scope
Four layers brought together in one ecosystem
The ecosystem combines data management, communications, documents, oversight and reporting, delivered through the management system, web portal, mobile apps and self-service kiosks.
A contact centre inside the workflow
Capability within the ecosystemCalling, follow-up, recording and call history with customer context and a visible next action.
Telephony becomes part of the reviewable operating flow instead of sitting apart from transaction data.
Customers, contracts and financial records
Capability within the ecosystemCustomer files, contracts, related records and follow-up states within one connected operating context.
Employees gain a clearer view of what happened, what is pending and who owns the next step.
Documents and archiving
Capability within the ecosystemScanning, attachments, contract documents and PDF handling within the work journey.
Documents stay attached to their operating context instead of disappearing across folders and devices.
Access controls, oversight and reporting
Capability within the ecosystemRole-based access, an activity trail, operating follow-up and reports that support review.
Management moves from verbal follow-up to an operating trail that can be reviewed and analysed.
An original product splash screen
A solution designed for Tasaheel, not a generic rebranded template
An original splash screen from the integrated Tasaheel ecosystem, carrying the company identity within a multi-channel solution spanning the management platform, web, mobile and self-service kiosks.
- Tasaheel-specific identity
- Multi-channel operating experience
- Modules connected around the work journey
- One delivery responsibility across software, communications and digital channels
Published-evidence boundary: the image is a splash screen from the management platform. It does not by itself represent the web portal, mobile applications or self-service kiosks. Operating data and internal client information are not published, and the visible version number is not used to infer current operating status.
What does this delivery prove?
A scope that extends beyond one screen into a connected service journey
More than a desktop application
The scope covers a business operations platform, web portal, mobile applications and self-service kiosks.
Multiple channels, one journey
Customer, contract, document and communications data stay within the same operating context.
Built for Tasaheel
Functions and identity were designed around the client's processes rather than a generic template.
Designed to evolve
The ecosystem uses connected modules that can expand as operating needs change.
What does this prove about Business Field?
A delivery partner combining process understanding, software and communications under one responsibility
The strength of the project is the combination of multiple disciplines under one delivery responsibility, then evolving them around the client's process.
Process understanding first
Customer, contract, call and document were designed as one connected journey.
Software, communications and digital channels
The ecosystem combines the business application, communications, web portal, mobile apps and self-service kiosks in one connected delivery.
Built for the client's identity
Brand, functions and workflow were tailored to Tasaheel rather than delivered as a context-free template.
Built to evolve
The ecosystem was designed as connected modules that can expand as operating needs change.
A clear first step
Let us map the right operations ecosystem for your organization
We begin with the customer journey, channels, data, access model and integrations, then define what fits a ready product and what needs custom development and connection.