Customer experience
Organize calls, queues, requests and service follow-up across branches and channels.
A Saudi organization · Riyadh · Operating since 2018
Technology built around your business—not the reverse
We bring software development, artificial intelligence, business automation, enterprise communications and integration into one path—from understanding the challenge to a solution ready for operation.
From need to operationClear delivery ownership
From RiyadhLocal business context
Labiba and TalaphonyTwo specialist brands
A defined scopeWhat is included—and what is not
Start with the outcome
What do you want to improve?
Choose the closest challenge and move directly to the relevant solutions and products.
Sales and collections
Structure campaigns, call lists, outcomes and next actions with clear ownership.
Automation
Convert recurring steps into controlled workflows with inputs, outputs and checkpoints.
Assets and maintenance
Manage assets, requests, work orders, preventive maintenance and reporting across locations.
Computer vision
Defined computer-vision use cases, assessed against quality, environment and operational value.
Custom development and integration
Analysis, development, integration and documented delivery when an off-the-shelf product is not enough.
One delivery ecosystem
All productsLabiba and Talaphony
We use a product when it fits, and add development or integration when the project requires it.
Talaphony Contact Center
An enterprise communications and contact-center platform for IVR, queues, distribution, recording, outbound campaigns and operational reporting.
Labiba TasHeeh Pro
Organize rubrics and submissions, propose evidence-linked outcomes and retain human review where judgment is required.
Labiba AssetCare
Manage the asset register, service requests, work orders, preventive maintenance, contractors and performance across locations.
Labiba BrainVault Enterprise
Organize selected knowledge sources for search and question answering with sources, access rules and usage oversight.
Labiba Queue Management
Configure services, issue tickets, manage waiting and calling, operate agent and display screens, and report service times.
How we work
Good projects remove surprises early
A structured path validates scope, responsibilities, integration and acceptance before go-live.
01 — Understand
Challenge, users, process, systems and data.
02 — Design
Journeys and testable use cases.
03 — Scope
Deliverables, exclusions, ownership and acceptance.
04 — Build and integrate
Configuration, development, interfaces and data.
05 — Launch
Testing, training, documentation and transition.
06 — Support
Monitor operation and close agreed observations.
A clear first step
Start with the outcome, not the product name
Describe what you want to improve. We will help identify the closest product, package or development path.